SUPPORT

Help from the people who built it.

Guides, common questions, and how to reach us. Everything on this page is open to anyone.

SUPPORT TERMSSupport terms are set during onboarding.
SECURITY ISSUESFound something? Email security@neurabyte.ai. We acknowledge within one business day and tell you what we did about it.
CUSTOMER SUPPORT
Early-access customers get a support channel during onboarding.
Not a customer yet, or not sure who to ask? Get in touch and we will point you to the right person.
Contact us
01. RESOURCES

Most answers are already written down.

GETTING STARTED
How Lore works
The six-stage lifecycle from capture to audit, and where your first deployment fits.
DEVELOPERS
SDKs, manifests, and receipts
Six SDKs, the operation manifest, and how to verify a receipt on your own machine.
INTEGRATIONS
Capture clients and connectors
Claude Code, Cursor, Codex, MCP, the VS Code and Chrome extensions, and governed action libraries.
DEPLOYMENT
Install, upgrade, and operate
SaaS, self-hosted, and the offline installer; the stack; health checks, backups, and observability.
SECURITY
Security model and evidence
Identity, data protection, signed receipts, and what to expect from an acceptance report.
FAQ
Fair questions, straight answers
Capture controls, provable deletion, what happens when an agent lies, which frameworks are covered.
02. COMMON QUESTIONS FROM SUPPORT
Capture stopped working after an IDE update.
Open the capture health panel in the dashboard. It marks each client fresh, stale, broken or absent. Most IDE updates move the transcript path; re-point the stale client from the same panel.
A receipt verified yesterday and says TAMPERED today.
That is the verifier doing its job. Check whether the export was re-serialized (a pretty-printer will do it). Verify the original bytes. If the original also fails, open a ticket immediately.
An approval token was refused as already used.
Tokens are single-use by design. A retry that changed anything about the request needs a fresh approval. Check the request digest in the gate error; it will show what differed.
How do I rotate the receipt signing key?
Generate a new key with lore receipts keygen. Older public keys stay published, so historical receipts keep verifying.
Can I export everything if we leave?
Yes. Memory records, context snapshots, and the full receipt chain export in documented formats, and the receipts stay verifiable with the published key after you go.
Where is the acceptance report for my deployment?
Your onboarding contact shares it. It lists, connector by connector, what is captured, what is gated, what is verified, and any known bypass path. If you think it is wrong, tell us; we would rather fix the report than defend it.
Also from Neurabyte: Cupel
Lore's core mechanisms are patent-pending. Product names are trademarks of their respective owners; listing an integration doesn't imply a partnership.
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